Sunriver Water/Sewer Rules & Regulations

Fees

You will  receive your water and sewer bill between the 5th and 25th of each month (depends on route). Service is billed each month at a base rate for water  of  $12.02 for ¾” home or condo service, $30.05 for 1” home or condo service, $22.53 for condos with flat rates and a fixed fee for sewer service of $58.10 for  ¾” home or condo & $72.69 for a 1” home or condo.  A commodity charge for water consumption above the base is charged at $1.39 per 1000 gallons.

Application for Service (OAR 860-036-1200)

Application for water service must be made for each property to be served.  The application shall identify the applicant, the premises to be served, the billing address if different, the type of use to which the water is to be put, and an agreement to conform to the Rules and Regulations of the utility as a condition for receiving such service.  The applicant shall, at this time, pay any scheduled fees or deposits.  An application is a request for water utility service and shall not be accepted until the applicant establishes credit as set forth in OAR 860-036-1210.

Customer Service Line

The customer shall own and maintain the customer service line and promptly repair all breaks and leaks.  The utility shall not be responsible for any damage or poor service due to inadequacy of the customer line or any portion of the customer’s plumbing.  All breaks and leaks in the customer line, faucets, and all other parts of the plumbing owned or controlled by the customer shall be promptly repaired so as to not waste water and to prevent sanitary sewer overflow.

Billing Information/Late-Payment Charge (OAR 860-036-1400 and OAR 860-036-1430)

Bills are due and payable when rendered by deposit in the mail or other reasonable means of delivery.  As near as practical, meters shall be read at monthly intervals on the corresponding day of each meter reading or billing period.  The bill shall be rendered immediately thereafter.  (OAR 860-036-1400 requires water utilities to bill at monthly intervals.  A utility may request upon application special authority by the Commission to bill at intervals other than monthly.)

The utility shall make reasonable efforts to prepare opening and closing bills from actual meter readings.  When there is good reason for doing so, estimated bills may be submitted.  Any estimated billings shall be clearly designated as such.

The late-payment charge determined by the Commission and listed on the Miscellaneous Service Charges Schedule shall be applied to all overdue balances at the time of preparing the subsequent months’ bill or balances owing that are 30 days old.

All bills become delinquent if not paid within 15 days of the date of transmittal of the bill.  (OAR 860-036-1400 requires a minimum of 15 days.)  If permitted to become delinquent, water service may be terminated after proper notice as provided in Rule 30, Disconnection of Water Service.

All water service bills shall show:

A.   Beginning and ending meter readings for the billing period;

B.   Beginning and ending dates of the period of service to which the bill applies;

C.   For all metered bills, beginning and ending meter readings for the period for which the bill is rendered;

D.   Number of units of service supplied stated in gallons or cubic feet;

E.   Schedule number under which the bill was computed;

F.    Delinquent date of the bill;

G.   Total amount due; and

H.   Any other information necessary for the computation of the bill.

Voluntary Discontinuance (OAR 860-036-1560)

Except for emergencies, customers who (for any reason) wish to have service discontinued shall provide the utility with at least seven days’ advance notice of the requested date of discontinuance of service.  Until the utility receives such notice, the customer shall be held responsible for all service rendered.  Should the customer wish to recommence service within 12 months at the same premises, the customer will be required to pay the customary minimum monthly charge as if service had been continuous.  The reconnection charge listed on the Miscellaneous Service Charges Schedule will be applicable at the time of reconnection.

Service Connection Charge

An applicant requesting permanent water and/or sewer service to premises not previously supplied with permanent water and/or sewer service by the utility shall be required to pay the service connection charge listed in the utility’s Miscellaneous Service Charges Schedule.

No person shall be allowed to make connections with the mains, or to make any alterations to service lines, or to
turn a meter stop off or on to any premise, without permission of the Company.

Service Connections (OAR 860-036-1300)

The utility shall furnish and install at its own expense all necessary trenching, pipe, valves, and fittings between its main line and the customer’s service line.  Such installation shall be designated as the service connection.  The utility shall own, operate, maintain, and replace the service connection when necessary and promptly repair all breaks and leaks.  The customer shall not be responsible for any damage or poor service due to inadequacy of the service lines or any portion of the utility’s plumbing.

Unauthorized Restoration of Service

After the water has been disconnected or shut off at the curb stop or at the meter, if any person not authorized by the utility should turn it on, the water service line may be disconnected without notice.  Service shall not be reconnected until all arrearages, all cost-of-service disconnection and reconnection, and the reconnection charge listed on the Miscellaneous Service Charges Schedule are paid in full.

Unauthorized Use

No person shall be allowed to make connection to the utility mains, or to make any alteration to service connections, or to turn a curb stop off or on to any premises, without written permission of the utility.  Meter tampering, diverting service, or any other unauthorized use of service will automatically cause a disconnection of the water service and meter removal.  All fees, costs of disconnection and reconnection, past-due billings, and service charges listed on the Miscellaneous Service Charges Schedule must be paid in full before any service is restored.  An advance deposit for restoration of service may be required.

MISCELLANEOUS SERVICE CHARGES

Returned-Check Charge  (Rule No. 23)                                        $25 each occurrence
The returned-check charge listed on the Miscellaneous Service Charges Schedule shall be billed for each occasion a customer submits  check or any type of noncash payment that is not honored, for any reason, by a bank or other financial institution.

Trouble-Call Charge  (Rule No. 38)                                          
During normal office hours of 7:00 am to 3:00 pm                  $40 per hour
After normal office hours on special request                             $60 per hour

Disconnection & Reconnection Charge (Rule Nos. 30 & 31)
During normal office hours of 7:00 am to 3:00 pm                  $40 per hour
After normal office hours on special request                             $60 per hour

Unauthorized Restoration of Service  (Rule No. 32)                 Reconnection charge plus costs         

Damage/Tampering Charge  (Rule No. 36)                                 At cost

Disconnection/Reconnection/Field-Visit Charge  (Rule No. 31)                                   
During normal office hours of 7:00 am to 3:00 pm                  $40 per hour
After normal office hours on special request                             $60 per hour

Meter Test  (Rule No. 21)
First test within 12-month period                                                  N/C
Second test within 12-month period                                            $35 per hour

Pressure Test  (Rule No. 42)
First test within 12-month period                                                  N/C
Second test within 12-month period                                            $35 per hour

SPECIAL NOTICE TO SUNRIVER UTILITIES CUSTOMERS

Sunriver’s water distribution system is designed with a high pressure area. This high pressure area is necessary to supply adequate water pressure for domestic use and fire protection flows at higher elevations.

At the time of construction, when the new service was purchased by the contractor/builder, Sunriver Water LLC recommended that pressure reducing valve be installed on water service lines within the high pressure areas listed below:

ACACIA                               MODOC
ACER                                    MT. BAKER (LOTS 5-10)
ALBERELLO                        MT. HOOD
ALPINE                                MT. ROSE
ASHWOOD                         NEWBERRY
ASPEN BUTTE                    OLLALIE
AWBREY                              PAPER BIRCH
BALSAM                              PINE MTN
BIG LEAF                             PINE RIDGE
BUTTERNUT                       QUARTZ MTN
CAMAS                                RAGER MTN
CASCARA                           RED ALDER
CATALPA                            RED CEDAR
CEDAR                                 RED FIR
CHERRYWOOD                 RED HILL
CONIFER                             RIBES
COTTONWOOD                SANDHILL
CRAG                                    SEQUOIA
DIAMOND PEAK               SHAMROCK
DOGWOOD                        SPRUCE
EAGLE CAP                         SUMAC
EAST BUTTE                       SUMMIT
FLAT TOP                            SUNRISE
GROUSE                              TAMARACK
HART MTN                          TAN OAK
HOLLY                                  THE RIDGE                     
HOO DOO                           TIMBER
INDIAN                                 VINE MAPLE
IRISH MTN                           WALLOWA
JUNIPER                               WHISTLER
LARK                                     WHITE ELM
LAVA BUTTE                       YELLOW PINE
LAVA TOP                         
LUPINE         

Serving the Sunriver, Crosswater, Caldera Springs and Vandevert Ranch communities of
Central Oregon. Contact us during regular office hours Monday - Friday 7:00am - 3:00pm
at (541) 593-4197. During after hours, we can be reached at (541) 419-6469.