Other FAQ

Q:  What should I do if I need my water turned off?

A:  Use your household shutoff, if you have one (usually located near the foundation of your home).  If you do not have a household shutoff, Sunriver Water recommends you have one installed.  You can also contact Sunriver Water at 541-593-4197 to request your meter be turned on or off.  (Monday - Friday, 7:00 am – 3:00 pm).  There is a service fee of $40.00 per hour that will apply.

Q:  What if I need my meter turned off after hours?

A:  We are available 24 hours a day, 7 days a week.  There is an after-hours fee of $60.00 per hour that will apply.   The after-hours phone number is 541-419-6469.

Q:  Can I turn my own meter off?

A:  No.  Only authorized personnel are allowed to operate utility appurtenances.

Q:  What should I do if I experience a sewer backup in my home?

A:  During normal business hours (Monday – Friday, 7:00 am – 3:00 pm) call 541-593-4197.  Office staff will dispatch sewer personnel to investigate.  After hours please call 541-419-6469 and our on-call staff will come and investigate.

Resources 

For the latest information on water saving ideas, please visit the United States Environmental Protection Agency website at http://www.epa.gov/watersense/.

Serving the Sunriver, Crosswater, Caldera Springs and Vandevert Ranch communities of
Central Oregon. Contact us during regular office hours Monday - Friday 7:00am - 3:00pm
at (541) 593-4197. During after hours, we can be reached at (541) 419-6469.